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The KPI Institute career site
Synaesis · Romania · Fully Remote

Junior Customer Engagement Specialist

We’re Hiring! Customer Engagement Specialist

Are you passionate about building relationships and engaging customers? Join The KPI Institute and help us expand our impact globally as we continue to lead in business performance research!

About The KPI Institute:
At The KPI Institute, we specialize in business performance and help organizations around the world achieve excellence through research, tools, and training. With a community of tens of thousands of members from over 190 countries, we are a trusted source in KPI management and performance measurement.

Your Responsibilities:

  • Generate leads, qualify prospects, and close sales deals

  • Build relationships, understand needs, and deliver tailored solutions

  • Manage CRM, streamline sales operations, and ensure smooth transaction flows, including invoicing and payment collection

  • Execute campaigns, support events, and grow online presence

What we’re looking for:

  • Excellent speaking and writing English skills

  • Proactive, results-driven, and detail-oriented

  • Ability to handle difficult customer situations with professionalism and empathy

  • Creative and capable of overcoming continuous challenges

  • Flexible and adaptable to internal and external demands

  • Team player

Why Join Us?

  • Work with a dynamic team and global clientele

  • Enjoy a full-time position with opportunities for growth

  • Flexible starting time between 7 AM - 9 AM, 8-hour schedule plus 30 minutes lunch break

  • Location: Remote or Hybrid, Romania - offices in Sibiu and Cluj

  • Fixed monthly rate + performance bonus

Ready to Join Our Team?
📩 Apply here!

Let’s work together to empower organizations and shape the future of business performance!

#Hiring #CustomerEngagement #SalesJobs #BusinessDevelopment #RelationshipBuilding #CustomerSuccess #JoinOurTeam #KPI #PerformanceManagement #SibiuJobs #CareerOpportunity

Entity
Synaesis
Role
Call Responses
Locations
Romania
Remote status
Fully Remote
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About The KPI Institute

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.

Founded in 2004
Synaesis · Romania · Fully Remote

Junior Customer Engagement Specialist

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