The KPI Institute is a research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

Maentae is part of the The KPI Institute ecosystem. Maentae is an educational hub that strives to build a better future for all individuals.

Maentae aims to support their customers to reach their learning goals through providing them with a mix of training programs that help individuals to keep up with the current trends and fast-moving world of work. The training programs will be designed by passionate sub-ject matter experts who have the capability to bring deep technical knowledge, share real life
experiences and employ different instructional strategies to keep its participants engaged throughout their learning journey.

Your main responsibilities include:

Product Strategy and Roadmap Development:

• Define and execute product strategies aligned with market trends, customer needs, and business goals across live and on-demand events, digital content, research services, training, marketing, and lead generation.
• Create and maintain product roadmaps, prioritizing features and enhancements based on ROI analysis, customer feedback, and competitive landscape.

Product Development and Lifecycle Management:

• Lead end-to-end product development lifecycle, from concept ideation and requirements gathering to launch and ongoing optimization.
• Collaborate with cross-functional teams including engineering, design, marketing, sales, and operations to ensure successful product delivery and market adoption.
• Conduct market research, user testing, and feedback analysis to inform product decisions and iterate on features for continuous improvement.

Go-to-Market Strategy and Execution:

• Develop go-to-market plans, pricing strategies, and positioning for new product launches and feature updates.
• Partner with marketing and sales teams to create compelling messaging, collateral, and campaigns that drive product awareness, demand, and adoption.

Customer Experience and Satisfaction:

• Monitor key performance indicators (KPIs) and customer feedback to assess product performance, user experience, and satisfaction levels.
• Implement initiatives to enhance customer experience, retention, and loyalty, including customer training programs, support resources, and feedback mechanisms.

Business Development and Partnerships:

• Identify strategic partnerships, alliances, and integration opportunities to enhance product capabilities, market reach, and competitive advantage.
• Collaborate with business development teams to explore new revenue streams,
  upsell/cross-sell opportunities, and long-term growth initiatives.

We expect you to:

• Educational background: Bachelor's degree in business, marketing, technology, or related field; MBA or advanced degree preferred.
• Previous experience: 5+ years of product management experience in digital solutions, including live/on-demand events, content/media, research, training, and marketing.
• Proven track record of successfully launching and managing digital products/services, driving revenue growth, and achieving business objectives.
• Must have skills: Strong strategic thinking, analytical skills, and data-driven decision-making abilities.
• Communication skills: Excellent communication, collaboration, and stakeholder management skills.
• Knowledge of digital technologies, industry trends, and best practices in product management.
• Experience with agile/scrum methodologies, project management tools, and product lifecycle frameworks.
• Ability to thrive in a fast-paced,

Some business facts about The KPI Institute:

• 20 years spent on researching KPI best practice;
• 220+ research reports published to date;
• 6 continents on which we deliver trainings;
• 42 global partner organizations;
• 78 countries where we delivered educational programs.

Some friendly facts about The KPI Institute

• Young and enthusiastic working environment;
• A work environment that rewards innovative ideas;
• Flexible working hours;
  

Application info required:

• CV;
• Cover letter.
  

Contract/Engagement type: Independent Contractor or Employment
Starting date: To be discussed after an interview
Duration: Undetermined period, with 3 months’ probation period
No. of hours: Up to 40h/week
Working schedule: During office hours: 08:00-17:00 or 09:00-18:00 
Location: Remote