The KPI Institute is a research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

THE PURPOSE OF THE ROLE

The Community Manager is a passionate advocate of our brand and a great communicator who fosters positive relationships within our community. The role is responsible for set-up and nurturing our online community. Given the nature of our operations, our community is formed of business professionals predominantly in managerial positions.

Your main responsibilities include:

• Setting up the community: Develop the structure and governing principles of our community, define membership schemes.

• Community engagement: Act as the primary point of contact for our community members, fostering a welcoming and inclusive environment where members feel valued and supported.

• Content creation: Develop engaging content, including social media posts, blog articles, newsletters, and multimedia assets, to spark conversations and drive community engagement.

• Social media engagement: Collaborate with our social media account managers (e.g., Facebook, Twitter, Instagram) to synchronize efforts in keeping our community informed and engaged.

• Moderation: Monitor community discussions, forums, and online groups to ensure adherence to community guidelines, address any issues or concerns, and maintain a positive atmosphere.

• Community growth: Propose and implement strategies to grow our community.

• Feedback collection: Gather feedback from community members through surveys, polls, and direct communication to identify areas for improvement and inform product or service development decisions.

• Advocacy programs: Identify and nurture brand advocates within the community, empowering them to share their positive experiences and amplify our brand message.

• Event planning: Organize and promote virtual or in-person events, such as webinars, workshops, meetups, and conferences, to facilitate networking and knowledge sharing among community members.

• Analytics and reporting: Monitor key performance indicators (KPIs) related to community engagement, growth, and sentiment, and provide regular reports and insights to stakeholders.

• Collaboration: Collaborate with cross-functional teams, including marketing, customer support, product development, and sales, to align community initiatives with company goals and priorities.

We expect you to:

• Bachelor’s degree in marketing, communications or a related field

• Minimum 3 years’ experience in community management, social media management or related roles

• Managed communities with a minimum of 2,000–5,000 members, fostering engagement, moderating discussions, and implementing growth strategies to enhance member experience.

• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences in English

• Good understanding of cultural diversity

• Strong interpersonal skills and the ability to build relationships and foster a sense of community

• Highly knowledgeable in social media platforms, community management tools, and analytics tools

• Creative thinking and problem-solving skills

• Organizational skills and attention to detail, with the ability to manage multiple projects simultaneously and meet deadlines

• Excellent abilities in operating the Microsoft Office package, especially PPT, Word and Excel

Some business facts about The KPI Institute:

• 20 years spent on researching KPI best practice;
• 220+ research reports published to date;
• 6 continents on which we deliver trainings;
• 42 global partner organizations;
• 78 countries where we delivered educational programs.

Some friendly facts about The KPI Institute

• Young and enthusiastic working environment;
• A work environment that rewards innovative ideas;
• Flexible working hours;
  

Application info required:

• CV;
• Cover letter.
  

Contract/Engagement type: Independent Contractor or Employment
Starting date: To be discussed after an interview
Duration: Undetermined period, with 3 months’ probation period
No. of hours: Up to 40h/week
Working schedule: During office hours: 08:00-17:00 or 09:00-18:00 
Location: Remote