The KPI Institute is a research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

Your main responsibilities include:

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals, organise follow-up meetings with the client for reporting the status of the services
• Maintain accurate records of projects/contracts with various clients and allocate proper resources internally to make sure projects timelines are met
• Work with sales and other internal teams to develop strategic plans and ensure the SLAs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

We expect you to:

•  Have a bachelor’s or master’s degree in marketing, advertising, communication, or other relevant studies
• Have work experience as an Account Manager or other relevant role
• Have interpersonal skill, empathy, emotional intelligence, verbal skill, and flexibility
• Be able to manage multiple tasks and prioritize work
• Have the ability to work collaboratively as part of a project team
• Have excellent English skills.

Some business facts about The KPI Institute:

• 20 years spent on researching KPI best practice;
• 220+ research reports published to date;
• 6 continents on which we deliver trainings;
• 42 global partner organizations;
• 78 countries where we delivered educational programs.

Some friendly facts about The KPI Institute

• Young and enthusiastic working environment;
• A work environment that rewards innovative ideas;
• Flexible working hours;
  

Application info required:

• CV;
• Cover letter.
  

Contract/Engagement type: Independent Contractor or Employment
Starting date: To be discussed after an interview
Duration: Undetermined period, with 3 months’ probation period
No. of hours: Up to 40h/week
Working schedule: During office hours: 09:00-18:00 
Location: Remote