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Who we are

The KPI Institute is a leading global research institute specialized in business performance. We are considered today the global authority on Key Performance Indicators (KPIs) research and education. We operate research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. We developed the first KPI Management Framework and operates www.smartKPIs.com, an online portal containing the largest collection of documented KPI examples.

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Our Vision and Mission


Vision:

Empower the world to achieve performance excellence.


Mission:

Provide integrated performance solutions through rigorous research, educational programs and advisory services.


Our Values

  • Best know-how

    Through the integration of multidisciplinary global expertise.

  • Common sense

    Fairness, modesty  and friendship.

  • Efficiency

    Key principle for prioritization and getting things done.

  • Added value

    Offering more through innovation and value for money

  • Data and facts

    Expertise and opinions based on specific data.

Data & Facts

continents on which we delivered training courses.

countries reached through educational programs.

Practice Domains in which we have expertise.

research reports published to date.

professional trained in the last years.

years of researching performance best practices

About The KPI Institute

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.

Founded in 2004